Customer Service

There's a reason we have "service" in our name.

We provide more than just water to our customers — we provide water service. When you call our offices, you talk directly to a local person who knows your community and your water system. While our operations and customer services are provided locally, our engineering, water quality, billing and accounting services are centralized to provide the best value to our customers.

In everything we do, we stay focused on serving our customers. That means investing wisely in infrastructure to ensure a reliable source of supply, both now and in the future. It means maintaining a top-notch team of water quality experts to ensure that we are able to meet increasingly strict water quality standards. It means ensuring that every one of our customer service representatives has the tools and ability to meet your needs the first time that you call. And it means checking in with our customers periodically to see how we are doing.

Our commitment to our customers is to provide reliable drinking water and excellent service at all times. We never stop working to enhance our service and improve our efficiency. Why? Because we are committed to being the leader in providing our customers and communities with traditional and innovative utility services.

  NW Region Office SW Region Office
Water Quality
Address 14519 Peacock Hill Avenue
Gig Harbor, WA 98335
6800 Meridian Road Southeast
Olympia, WA 98513
Mailing Address P.O. Box 336
Gig Harbor, WA 98335
P.O. Box 336
Gig Harbor, WA 98335
Office Hours 8:00 a.m. to 4:30 p.m.
Monday through Friday
8:00 a.m. to 4:30 p.m.
Monday through Friday
Customer Service Toll-free (877) 408-4060 Toll-free (877) 408-4060
  NW office on Google Maps SW office on Google Maps

A Note on Office Hours

Our office hours are 8:00 a.m. to 4:30 p.m., Monday Through Friday, excluding days listed on our holiday schedule.

On Mondays, our office closes from noon to 1:00 p.m. to facilitate lunch for our Customer Service staff and an opportunity for them to attend weekly customer service meeting.

On occasion, it is necessary for our office to close for intracompany training events. Typically, the office closes for a few hours on a particular day, and we do our best to let our customers know in advance by posting a sign on our front doors a week ahead of schedule.