Billing FAQs

What forms of payments does Washington Water accept?

Washington Water accepts the following forms of payment: cash, checks, money orders, credit card payments made over the phone, electronic payments made through banks or online services like those offered by Yahoo! and Microsoft, and payments made through Automatic Payment Service.

See the Payment Options page for more information.

How do I make payments?

Customers may send payments in the mail, pay in person at our Customer Service Centers, sign up for Automatic Payment Service withdrawals, drop payments at designated pay stations and night boxes, or call Washington Water to pay by phone.

What should I do if my bill seems higher than usual?

The most common reason for a high bill is a household leak. To find out if you have a household leak, make sure all the water inside and outside of the house has been turned off. Go out to your water meter (usually located near the street in front of the home) and check to see if any of the dials on the meter are moving. If the dials are moving, you may have a household leak. Most often, household leaks are associated with toilets or faucets. You should also check the pipe between the meter and your house, sprinkler system timer, water softener, water heater, and water filtration unit. If everything seems to be in order or you need assistance, please contact us via email or call our 24-hour customer service number. We're here to help.